Emergency Repairs
Listening | English and Chinese scripts are provided below and you can understand the content easier. https://www.youtube.com/@UpgradeEnglish
My toilet is overflowing and I’m freaking out. What do I do?
I’m sorry that’s happening. Please turn off the shut‑off valve behind the toilet if you can, and avoid flushing. I’ll arrange a plumber immediately.
There’s no hot water at all. I can’t shower and I’m really stressed.
I understand. I’ll mark this urgent and check the water heater remotely. Please send a photo of the unit and I’ll dispatch a technician right away.
The shower barely trickles. I’m late and this is driving me mad.
I’m sorry for the inconvenience. I’ll schedule an inspection to determine whether it’s the building supply or the unit plumbing. I’ll let you know the expected repair time.
The washing machine stopped mid‑cycle and I have a pile of laundry. This is urgent.
I’ll treat this as a priority. Please unplug the machine and take photos of any error codes. I’ll contact the appliance service to diagnose and repair or replace if needed.
The heater isn’t working and it’s unbearable. Please help now.
I’m sorry you’re uncomfortable. I’ll arrange maintenance service immediately. If it’s a simple reset, I’ll guide you through it now. Otherwise, I’ll send a technician and update you on timing.
Water is pouring from the ceiling. I’m panicking, it’s everywhere!
If it is safe to do so, please shut off the main water supply, move any valuables away from the affected area and take photos for documentation. I will call emergency maintenance and come over right away.
I lost my key and I’m terrified someone could get in. What now?
I’ll arrange a lock change or replacement key. If the loss was accidental, you may be charged for the replacement. I’ll explain the cost and timeline before proceeding.
The power keeps tripping and some outlets are dead. I’m worried about safety.
Please avoid using affected outlets and unplug sensitive devices. I’ll send an electrician to inspect the wiring and restore safe power. I’ll confirm when they’ll arrive.
The TV won’t get any channels and I need it fixed. Can you sort this?
I’ll check whether the building service is affected or if it’s the in‑unit connection. Please send a photo of the set‑top box and cables. I’ll arrange a technician if needed.
Can I call a plumber myself? I can’t wait and I’m worried about more damage.
If this is an emergency, yes. You may call a plumber. Please notify me first if you can, keep photos of the problem, and save all receipts. If I approve the expense afterward, I will reimburse reasonable costs according to our agreement.
There’s mold on the wall and I’m really worried about my health. Please do something right away.
Thanks for letting me know. I’ll arrange an inspection within 24 hours. Please don’t touch the mold and open a window if it’s safe. Please also move any items away from the area, and send clear photos plus the date you first noticed it.
Who pays when the fridge breaks down. I can’t afford a big bill.
For normal wear and tear, I cover parts and labour. If the damage was caused by misuse, we’ll discuss reasonable charges. I’ll provide an estimate before any non‑urgent work.
How long will this take? I can’t be without a working bathroom for weeks.
Emergencies are handled immediately. Routine repairs usually take a few days depending on parts and contractor availability. I’ll give you an estimated schedule and keep you updated.
The smoke alarm keeps beeping. I’m terrified it won’t work in an emergency.
That’s a safety priority. I’ll send someone to replace or repair the detector immediately. I’ll confirm once it’s tested and working.
I work from home. Can repairs be scheduled outside my work hours? I can’t keep interrupting my calls.
I’ll schedule repairs during reasonable daytime hours whenever possible. If evening or weekend access is necessary, I will check your availability first. We’ll agree on a time that minimises disruption to your work.
How do you decide what’s an emergency? I don’t want to be ignored next time.
Emergencies include flooding, gas leaks, major electrical faults, and loss of essential services like heating in cold weather. Please report those immediately and I’ll prioritise them for immediate action.
Can I hire my own contractor? The one you use is slow and I’m anxious about the delays.
I use preferred contractors to ensure consistent quality and to protect warranties. If you want to use a different contractor, please get my approval first. In an emergency, you may hire someone immediately and keep all receipts.
CHINESE SCRIPTS
我的馬桶溢水了，我快崩潰了。我該怎麼辦？
很抱歉發生這種情況，請您盡量關閉馬桶後面的止水閥，並避免沖水。我會立即安排水管工到府維修。
完全沒有熱水。我沒辦法洗澡，真是太焦慮了。
我明白，我會把這個問題標記為緊急，並遠端檢查熱水器。請發一張熱水器的照片，我會立刻安排技術人員上門。
淋浴水流很小，幾乎沒水。我遲到了，這快把我逼瘋了。
很抱歉造成不便。我會安排人來檢查，確定是樓宇供水問題還是您家水管的問題。我會告知您預計的維修時間。
洗衣機洗到一半突然停了，我還有一大堆衣服沒洗，情況緊急。
我會優先處理此事。請您拔掉洗衣機的電源插頭，並拍下任何故障碼的照片。我會聯絡家電維修服務人員進行診斷，必要時進行維修或更換。
暖氣壞了，太難受了。請盡快幫忙。
很抱歉讓您感到不舒服。我會立即安排維修服務。如果只是簡單的重置，我現在就指導您操作。否則，我會派技術人員過來，並告知您具體時間。
水從天花板往下流！我慌了，到處都是水！
如果安全的話，請關閉總水閥，將貴重物品移離受影響區域，並拍照留存。我會立即聯繫緊急維修人員並到達現場。
我把鑰匙弄丟了，很擔心有人會闖進來。現在該怎麼辦？
我會安排更換鎖心或配新鑰匙。如果鑰匙是意外遺失的，您可能需要支付更換費用。我會事先向您解釋費用和所需時間。
電源頻繁跳閘，部分插座無法使用。我很擔心安全問題。
請避免使用受影響的插座，並拔掉敏感設備的插頭。我會安排電工檢查線路並恢復供電，具體到達時間我會另行通知。
電視收不到任何頻道，需要修理。您能幫忙解決嗎？
我會檢查一下是樓宇的線路出了問題，還是單位內的線路連接有問題。請您發一張機頂盒和電線的照片。如有需要，我會安排技術人員上門。
我可以自己打電話叫水管工嗎？我等不了那麼久，擔心造成更大的損失。
如果是緊急情況，可以。您可以自己打電話叫水管工。請盡量先通知我，並拍下問題照片，儲存所有收據。如果我事後批准這筆費用，我會根據我們的協議報銷合理的費用。
牆上長霉了，我很擔心我的健康。請立即處理。
謝謝您告知。我會在24小時內安排檢查。請不要觸摸黴菌，如果安全的話，請打開窗戶。請將黴菌區域內的物品移開，並發送清晰的照片以及您首次發現黴菌的日期。
冰箱壞了誰來付錢？我負擔不起高額維修費。
正常損耗，零件和人工費我來承擔。如果是誤用造成的損壞，我們會商量合理的費用。任何非緊急維修，我都會先提供估價。
這需要多久？我不能好幾個星期都用不了浴室。
緊急情況會立即處理。日常維修通常需要幾天時間，具體取決於零件和維修人員的安排。我會給您一個預計的時間表，並隨時向您報告最新進展。
煙霧警報器一直響個不停。我擔心它在緊急情況下會失靈。
這是安全問題，我會立即派人更換或維修偵測器。測試確認正常後，我會再次確認。
我居家辦公，維修可以安排在我的工作時間之外嗎？我不想一直被打斷電話。
我會盡可能安排在白天合理的時間內進行維修，如果需要在晚上或週末上門，我會先確認您的時間安排。我們會協商一個盡量減少對您工作幹擾的時間。
如何判斷什麼是緊急狀況？我不想下次再被忽視。
緊急情況包括洪水、氣體洩漏、重大電氣故障以及寒冷天氣下供暖等基本服務中斷。請立即報告這些情況，我會優先處理並立即採取行動。
我可以自己找承包商嗎？您們用的那個承包商效率太低，我擔心會延誤工期。
我使用指定承包商以確保工程品質一致，並維護保固權益。若您想使用其他承包商，請先取得我的同意。若遇緊急情況，您可以先行聘請人員處理，並請保留所有收據。
These dialogues were generated with the assistance of Microsoft Copilot, an AI developed by Microsoft.