Hotel Room Service
Listening | English and Chinese scripts are provided below and you can understand the content easier. https://www.youtube.com/@UpgradeEnglish
Excuse me. What items are available on the room service menu?
Our room service menu offers a variety of options including breakfast items, salads, soups, main courses, desserts, and beverages. I recommend trying our chef’s signature dish. It’s a guest favourite.
Are there any special dishes?
Yes, we have a section on the menu showcasing the chef’s special creations. These dishes are prepared using fresh and seasonal ingredients. Don’t miss our grilled lobster. It’s a delightful blend of flavours.
Can I order breakfast in my room? What are the timings?
Absolutely, we provide in-room breakfast service. It is available 24 hours a day. You might enjoy our breakfast platter, which includes a mix of sweet and savory items.
Is there a vegetarian or vegan menu?
Yes, we have vegetarian and vegan options available. They’re clearly marked on our menu for your convenience. Our vegan, coconut rice bowl, is a highly rated choice among guests.
Do you have options for people with dietary restrictions e.g., gluten-free or nut-free?
Yes, we can accommodate dietary restrictions. Please inform us about any specific needs when placing your order. You may enjoy our gluten-free pasta. It’s both tasty and wholesome.
How long does room service usually take?
Delivery times typically range from 20–30 minutes, depending on the complexity of your order. If you’re in a rush, let us know, and we’ll prioritise your order.
Is there an extra charge for room service delivery?
Yes, there is a small delivery fee, which will be added to your bill. To make the most of it, consider combining multiple items in a single order.
Do you provide beverages like coffee, tea or alcohol through room service?
Yes, we offer a wide selection of beverages including hot drinks, soft drinks and alcoholic options. Treat yourself to a specialty coffee or a glass of wine from our curated list.
Are there any kids’ menu options?
Yes, we have a dedicated kids’ menu with smaller portions and child-friendly meals. The mini pizzas are always a hit with children!
Can I customise or modify an order e.g., no onions or extra sauce?
Yes, you can request modifications. Let us know your preferences when placing the order. Customising a dish can make it perfectly suited to your taste.
Can I pay directly in cash or charge it to my room?
Both options are available. You can pay in cash or have the amount billed to your room. Charging to your room can simplify check-out.
Can I order a celebration cake or special event items through room service?
Yes, we can arrange cakes or special items for celebrations. Advanced notice may be required. Surprise your loved one with a personalised cake. Let us help you make it special.
Can I order food for guests visiting my room?
Yes, you can place orders for your guests. Please inform us about the number of guests. Our platters are perfect for sharing in group settings.
Can I request cleaning or removal of the tray after I finish eating?
Yes, simply contact our room service team, and we’ll arrange for the tray to be picked up.
Is it possible to order items not on the menu?
We’ll do our best to accommodate special requests, subject to ingredient availability. Let us know your specific request in advance for the best chance of fulfilling it.
Are there special packages, like romantic meals or business platters?
Yes, we have curated packages, including romantic dinners and corporate-friendly options. The romantic meal package is perfect for a special evening.
What do I do if my order arrives incorrect or something is missing?
Please contact the room service team immediately, and we’ll correct it promptly. Double-check your order details when placing it to avoid any mix-ups.
Do you provide complimentary items like water or tea bags in the room?
Yes, complimentary bottled water and basic tea or coffee supplies are provided in every room. Let us know if you need a restock. We’re happy to assist.
CHINESE SCRIPTS
打擾一下，客房送餐服務的菜單有哪些菜色？
我們的客房送餐服務菜單提供多種選擇，包括：早餐、沙律、湯、主菜、甜點和飲料，我推薦嘗試我們廚師的招牌菜，這是客人的最愛。
有什麼特別的菜色？
有的，我們的菜單上有一個部分展示了廚師的特別創作，這些菜餚均採用新鮮時令食材烹調，不要錯過我們的烤龍蝦，這是一種令人愉悅的口味混合。
我可以在房間裡預訂早餐嗎？時間安排是怎樣的？
當然可以，我們提供客房內早餐服務，全天24小時提供，您可能會喜歡我們的早餐拼盤，其中包括甜味和鹹味食品。
有素食或純素食菜單嗎？
有的，我們提供素食和純素食選項，為了您的方便，它們都清楚地標記在我們的菜單上，我們的素食椰子蓋飯深受客人好評。
對於有飲食限制（例如：無麩質或無堅果）的人，您有選擇嗎？
有的，我們可以順應飲食限制，請在下訂單時告知我們任何具體需要，您可以享用我們的無麩質麵食，它既美味又有益健康。
客房送餐服務通常需要多長時間？
送餐時間通常為20-30 分鐘，具體取決於訂單的複雜程度，如果您很急，請告訴我們，我們會優先考慮您的訂單。
客房送餐服務需要額外收費嗎？
要的，需要支付少量送餐費，該費用將添加到您的帳單中，為了節省費用，請考慮將多個菜餚合併到一個訂單中。
客房送餐服務是否提供咖啡、茶或酒精等飲料？
是的，我們提供多種飲料選擇，包括：熱飲、軟性飲料和酒精飲料，從我們精選的酒單中享用一杯特色咖啡或一杯葡萄酒，犒勞一下自己。
有兒童菜單嗎？
有的，我們有專屬的兒童菜單，份量較小，並且適合兒童用餐，迷你披薩總是很受孩子們的歡迎！
我可以定製或修改餐單嗎，例如：不加洋蔥或加醬汁？
可以的，您可以要求修改，下訂單時請告訴我們您的偏好，客製化菜餚可以使其完全適合您的口味。
我可以直接用現金支付還是記入我的房間費用？
兩種選擇都可用，您可以用現金支付，也可以將金額計入您的房間，計入您的房間可以簡化退房流程。
我可以透過客房送餐服務訂購慶祝蛋糕或特別活動物品嗎？
可以的，我們可以為慶祝活動安排蛋糕或特殊物品，可能需要提前通知，用個人化的蛋糕給您所喜歡的人帶來驚喜，讓我們幫助您讓它變得特別。
我可以為探訪我的客人訂餐嗎？
可以的，您可以為您的客人下訂單，請告知我們人數，我們的拼盤非常適合一群人分享。
吃完飯後我可以要求清潔或收回托盤嗎？
可以的，只需聯絡我們的客房送餐服務團隊，我們就會安排收回托盤。
是否可以點菜單上沒有的菜色？
我們將根據材料供應情況，盡力滿足特別要求，請提前告知我們您的具體要求，以便我們有最好的機會滿足您的要求。
是否有特別套餐，例如：浪漫餐或商務拼盤？
有的，我們有精心策劃的套餐，包括：浪漫晚餐和適合企業的選擇，浪漫的套餐非常適合度過一個特別的夜晚。
如果送達的餐飲送達不正確或缺少菜餚，我該怎麼辦？
請立即聯絡客房送餐服務團隊，我們將及時修正，下單時請仔細檢查您的訂單詳細信息，以避免任何混淆。
房間裡提供水或茶包等免費物品嗎？
是的，每間客房均提供免費瓶裝水和基本的茶或咖啡用品，如果您需要補貨，請告訴我們，我們很樂意為您提供協助。
These dialogues were generated with the assistance of Microsoft Copilot, an AI developed by Microsoft.