Making Complaints
Listening | English and Chinese scripts are provided below and you can understand the content easier. https://www.youtube.com/@UpgradeEnglish
Food-related Complaints
The bread is moldy. There are visible green spots on it, which is unacceptable for serving.
I’m so sorry for this. I’ll bring you fresh bread right away.
The toast is burnt. It’s blackened and tastes bitter, making it impossible to eat.
I apologise. I’ll replace it for you right away.
My steak is overcooked. It’s so tough and dry that it’s difficult to chew and enjoy.
I apologise for the mistake. I’ll prepare a new one for you.
My steak is undercooked. The meat is still raw in the centre, which is not how I requested it.
I’m sorry to hear that. I’ll have it cooked to your preference right away.
The vegetables are not fresh. They look wilted and have an unpleasant taste, as if they’ve gone bad.
I’m very sorry about that. Let me check with the kitchen and replace them for you.
This pork tastes strange. The flavour is unusual, and I’m concerned it might not be fresh or safe to eat.
I’m so sorry to hear that. I’ll speak to the chef and offer you another dish.
My food is cold. It feels like it’s been sitting out for a while and isn’t enjoyable to eat anymore.
I’m so sorry about that. Let me warm it up for you right away.
This dish is too salty. The seasoning is so overpowering that I can’t taste the other flavours in the dish.
I apologise for the inconvenience. Would you like me to replace it with something else?
This wine tastes bad. It has a sour smell and taste, as if it’s gone off or is corked.
I’m sorry to hear that. May I bring you a replacement?
There’s an insect in my soup. It’s very unhygienic and has completely put me off my meal.
I deeply apologise for this. I’ll bring you a new soup immediately.
The coffee is too bitter. It’s so strong and sharp that it’s unpleasant to drink without balancing the flavour.
I’m sorry about that. Would you like milk or sugar to adjust the taste?
The champagne is flat. There are no bubbles, and it doesn’t taste fresh or refreshing.
I’m very sorry. Let me get you a new one.
Order-related Complaints
I’ve been waiting for 30 minutes for my food. It’s much longer than expected, and I’m starting to lose my appetite.
I’m very sorry for the delay. Let me check on your order right away.
Have you forgotten our orders? It’s taking so long that it feels like our orders were missed entirely.
I apologise for the delay. Let me confirm your orders with the kitchen.
The dish I received is completely different from what I requested.
I apologise for the mistake. I’ll bring you the correct dish immediately.
The wrong dish has been brought to me, and I’m not satisfied with it.
I’m sorry for the mix-up. I’ll bring you the correct one right away.
Cleanliness and Hygiene Complaints
The table is dirty. There are food crumbs and stains left from the previous diners.
I’m very sorry about that. I’ll clean it for you right away.
There’s a cockroach in my salad! This is extremely alarming, and it shows a lack of cleanliness in the kitchen.
I deeply apologise. This is unacceptable. Let me bring you a fresh dish and alert the staff immediately.
The cup is cracked. It’s unsafe to use, as the crack could cause it to break while drinking.
I apologise for the inconvenience. I’ll bring you a new cup immediately.
Compensation Requests and Responses
I’d like to speak to the manager. I’m unhappy with the service and would like to discuss it with someone in charge.
Of course. I’ll call the manager for you right away.
The food was bad. Can you give us a discount? The quality of the meal didn’t meet my expectations. I don’t think it’s worth the full price.
I’m sorry for the poor experience. Let me check with the manager about your request.
I’m unhappy with the meal. It wasn’t prepared well and doesn’t match the standards I was expecting.
I’m very sorry to hear that. What can I do to make things better for you?
This has ruined our experience. We were expecting to enjoy our meal, but the problems have completely spoiled the occasion.
I’m deeply sorry. Let me find a way to make this right for you.
It’s too noisy here. The noise levels are so high that it’s hard to have a conversation or enjoy the meal.
I apologise for the noise. Would you like to move to a quieter section?
CHINESE SCRIPTS
與食品相關的投訴
麵包發霉了，上面有明顯的綠點，這對於食用來說是不可接受的。
我對此感到非常抱歉，我馬上給您新鮮的麵包。
吐司烤焦了，它變黑了，味道很苦，根本沒辦法吃。
我很抱歉，我馬上給您更換。
我的牛排煮得太熟了，它又硬又乾，很難咀嚼和享用。
我為這個錯誤道歉，我會為您準備一個新的菜餚。
我的牛排沒熟，肉的中心還是生的，這不是我所要求的。
我很遺憾聽到這個消息，我馬上就按照您的喜好烹調。
蔬菜不新鮮，它們看起來枯萎了，味道不好，好像已經變質了。
我對此感到非常抱歉，讓我去廚房檢查並幫您更換它們。
這豬肉的味道很奇怪，它的味道很不尋常，我擔心它可能不新鮮或不安全。
聽到這個消息我很抱歉，我會和廚師溝通並給您另一道菜。
我的食物冷了，感覺好像放了一段時間了，不再好吃了。
我對此感到非常抱歉，我馬上給您整熱食物。
這道菜太鹹了，調味料太濃了，我嚐不出菜裡的其他味道。
對於造成的不便，我深感抱歉，您想讓我用別的菜餚代替它嗎？
這酒味道不好，它有酸臭味和酸味，就像變質了或被軟木塞塞住了一樣。
我很抱歉聽到這個消息，我可以替您更換嗎？
我的湯裡有一隻昆蟲，這非常不衛生，讓我徹底不想吃飯了。
我對此深感抱歉，我馬上給您拿一份新湯。
這咖啡太苦了，它的味道太濃、太刺鼻，味道很不平衡，喝起來會很不舒服。
我很抱歉，您想加牛奶或糖來調整口味嗎？
香檳沒有氣色，沒有氣泡，喝起來不清新也不爽口。
我很抱歉，我給您拿一個新的。
與點餐相關的投訴
我已經等了三十分鐘的食物了，這比預期的要長得多，我開始沒有胃口了。
我很抱歉耽擱了，讓我立即檢查您的點餐。
您忘記我們的點餐了嗎？等待了太長時間，感覺我們的點餐完全遺漏了。
我對於延遲表示歉意，讓我向廚房確認一下您的點餐。
我的菜餚與我要求的完全不同。
我為這個錯誤道歉，我馬上給您拿正確的菜餚來。
您們給我上錯了菜餚，我不太滿意。
我很抱歉造成混淆，我馬上就給您拿正確的菜餚來。
清潔衛生投訴
桌子很髒，這裡還有前一位食客留下的食物碎屑和污漬。
我對此感到非常抱歉，我馬上幫您清理。
我的沙律裡有一隻蟑螂！這是非常令人擔憂的，這表示廚房不夠清潔。
我深感抱歉，這是不可接受的，我給您一份新鮮的菜餚並立即通知職員。
杯子裂了，使用起來不安全，因為裂縫可能會導致它在飲用時破裂。
對於造成的不便，我深感抱歉，我馬上給您拿一個新杯子。
賠償請求和回覆
我想和經理談談，我對服務不滿意，想跟負責人討論一下。
當然可以，我馬上打電話給經理。
食物很糟糕，您能給我們折扣嗎？飯菜的品質不符合我的期望，而且我認為它不值這個價。
很抱歉帶給您不好的體驗，讓我向經理查看一下您的要求。
我對這頓飯不滿意，準備得不太好，不符合我期望的標準。
聽到這個消息我很抱歉，我能做些什麼讓您的情況變得更好？
這毀了我們的體驗，我們原本期待著享受這頓飯，但問題卻完全破壞了這項享受。
我深感抱歉，讓我找到一種方法來解決這個問題。
這裡太吵了，噪音太大，很難交談或享用美食。
我為噪音道歉，您想換到一個安靜一點的區域嗎？
The above dialogues were generated with the assistance of Microsoft Copilot, an AI developed by Microsoft.