Checking In at a Hotel

Listening | English & Chinese scripts are provided below and you can understand the content easier.

May I know the check-out time of the hotel’s room?

Our standard check-out time is before 11am on the check-out date. To save your queuing time, you can also drop your key at the box located at the entrance of the lift.

Can I arrange check-out by using the mobile application of your hotel?

Yes. You can complete the check-out procedure either via our mobile APP or at the front desk, depending on your personal preference.

I would like to ask for a late check-out. May I know if it’s fine?

Sure. To serve you better, we can flexibly arrange a late check-out time at 4pm for you.

May I have your check if my room can be upgraded for free?

Please let me check. As you’ve previously joined our loyalty program, we are pleased to upgrade your room to a luxury suite.

Can I change my room from two twin beds to one king bed?

After checking the availability of room, we can arrange based on your request.

May I confirm if the room is at a non-smoking floor?

Yes. You room booked is at the non-smoking floor. Please rest assured that you can also access our executive lounge which offers complimentary foods and drinks at the same floor.

How can I access your free wi-fi at the room?

You can simply visit our website. Please input your room number with the password stated here. You can then enjoy the high-speed wi-fi.

Regarding the daily breakfast buffet, may I know the venue?

You may visit our relaxing lounge which is located at 30/F of the hotel. Continental and Chinese breakfast buffet will be served starting at 7am till 10am daily.

What are the options of dinner at the hotel?

We provide you an exceptional dining experience with a variety of types of food. You can select from our elegant café, classic Chinese restaurant or fine-dining European bar.

Is in-room dining service available 24 hours a day?

Certainly. Our in-room menu covers a wide selection of set and a la carte dishes. You can dine in the comfort of your private space.

I’m interested in fitness class. Can I know the types of training programs at the fitness centre?

Definitely. We offer a wide range of group classes including yoga, pilates, cycling and kickboxing. Our certified coach can also personalize a training plan based on your goals.

Is your swimming pool open now?

Yes. Our outdoor infinity pool is located at the rooftop of the hotel. You can also take a relaxing dip at our indoor heated swimming pool set on 5/F floor. Their opening hours are 7am – 9pm daily.

If I would like to book a massage service, how should I make an appointment?

Our spa service is from head to toe covering massage and facial services. You may either contact our concierge or reserve at our website.

May I know the rate of laundry service? Is it based on the weight?

It’s charged per piece. If some of the clothes require special cleaning methods, please help to indicate it upfront.

Can you introduce some of the tourist attractions nearby?

As our hotel is at the centre of the city, it only takes you 20-minute walk to museums, shopping malls, historical architectures and ferry station.



酒店的標準退房時間是於退房日上午 11 點之前,為了節省您的排隊時間,您亦可將鑰匙放在電梯口的箱子裡。














您可以前往位於酒店 30 樓的休閒貴賓室,每天早上 7 點至 10 點供應歐陸式和中式的自助早餐。



房間餐飲服務是全天 24 小時提供的嗎?











由於我們的酒店位於市中心,步行 20 分鐘即可到達博物館、購物中心、歷史建築和渡輪站。


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