How to Get Free Hotel Upgrades?

Speaking | English and Chinese scripts are provided below and you can understand the content easier. https://www.youtube.com/@UpgradeEnglish

At the Front Desk

Good morning, welcome to Holiday Hotel!

Morning, how’re you doing?

I’m good. How may I help you?

I’ve a reservation under the name of Samson Chan.

Sure, let me check.

Thanks. It’s such a sunny day today.

Hi Mr Chan, we’ve reserved a twin room for you for two nights.

Right.

The hotel package has included the complimentary breakfast daily and the free access of the fitness centre.

That’s looking good.

The breakfast buffet is served from 8 a.m. to 11 a.m. on the third floor of the hotel.

It’s nice. I love it.

Our check-out time is before 11 a.m. on the check-out date. May I know if you’ve any question?

I would like to maintain my workout routine at the fitness centre. How can I get there?

It’s on the top floor of the hotel. You can enjoy a spectacular sunset during exercising.

Really? Can’t wait!

Could you please also recommend me some local foods nearby?

Sure. I’ve a suggestion for you. It only takes you 10-minute walk to the nearest hawker centre.

Is it worth to visit at night?

Definitely. You can try some of the signature dishes from the stalls. They’re foreigner friendly.

It sounds great. Thanks for the useful information.

You’re welcome. May I have your credit card for the deposit charge?

Sure. This is my card. Could you please also arrange a larger room for me?

Thank you. A moment please.

That’s very kind of you.

Hi Mr Chan, thanks for your patience. As the hotel is fully booked today, we cannot upgrade the room for you. We’re sorry for that.

It doesn’t matter.

Do you mind switching room during the middle of your stay?

No, I don’t.

We may be able to upgrade your room to a suite tomorrow.

It’s awesome. That would be good news!

We’ll let you know after confirming the room availability tomorrow noon.

I appreciate it.

Here is your key. The room is on the 15^th floor. You may take an elevator on your left.

Many thanks.

I’m happy to help.

Contacting Customer Hotline (I)

Good afternoon. This is Happy Hotel. Thanks for calling. What can I assist you with?

Hello, I’ve booked a room through your hotel’s website.

May I have your name please?

My name is Albert Wong.

Okay, please wait for a moment.

No problem.

Hi Mr Wong, according to our record, we’ve reserved a room with King bed for you. You’ll stay at our hotel for five days in the end of next month.

Right.

Is there something I can do for you?

I forgot to leave a remark about my request during booking. Would you please help on this?

Yes. Please let me know.

The purpose of the stay is to celebrate my girlfriend’s birthday. Could you please arrange a room with a sea view on a higher floor?

Wow, it’s a special day of your girlfriend. Let me check for you.

I appreciate your assistance.

Hi Mr Wong, thanks for your support of our hotel. As you’re our member of the loyalty club, we currently have a free room upgrade offer.

Oh really? How’s that?

Yes. Your accumulated points have met our requirement. We can upgrade your room to a penthouse room with a sea view.

Brilliant! I can’t believe it. Are you kidding me?

To express our gratitude, we’ll also decorate your room with a bottle of wine and a box of chocolate.

I’m beyond grateful. Thank you for taking the time to do this.

It’s our pleasure to offer you and your girlfriend more luxurious and memorable experiences.

Thank you kindly.

Contacting Contact Centre (II)

Good morning. Thank you for calling Happy Hotel. How may I help you?

Hello, I would like to confirm the room booking based on your previous offer.

Sure. May I have your name please?

Yes. My name is Susan Lee. The quotation reference is 1234.

Thanks for the information. Give me a moment please.

Alright.

Hi Ms Lee, the offer is still valid. We can book the room for you now.

May I have your check if the package can include additional massage treatment and a private balcony?

Please wait for a moment. I’ll check with my manager.

As your hotel officially opened 3 months ago, it would be good to have more positive reviews in the social media platforms.

I’m quite active in those platforms. If your service is excellent, my sharing may be able to impress more customers to experience your hotel.

You’re right. We’re confident with our customer service and quality of amenities.

Having more online exposure is essential to your brand building. Could you please consider my request?

I got your point. Please hold the line please.

Sure. I appreciate your assistance.

Hi Ms Lee, thank you for bearing with us. We’re pleased to upgrade your room to a superior room with a private balcony.

The free massage treatment has also been included in the package.

It’s fabulous. Thank you for considering this.

I hope you’ve a wonderful stay with us. We’re committed to exceeding customer expectation.

Definitely. Would you please confirm my booking now?

Yes. Thank you for choosing our hotel. May I have your credit card number?

Sure. Much appreciated.

WITH CHINESE SCRIPTS

在酒店前台

早安，歡迎來到假日酒店！

早安，您好嗎？

我很好，我有什麼可以幫到您？

我以Samson Chan的名義預訂了房間。

好的，讓我檢查一下。

謝謝，今天真是個陽光明媚的日子。

您好，陳先生，我們為您預訂了兩晚的雙床房間。

正確的。

酒店套餐包括每日免費早餐和免費使用健身中心。

看起來不錯。

自助早餐的供應時間為上午8點至11點，地點為酒店三樓。

這真好，我很喜歡。

我們的退房時間為退房當天上午 11 點前，請問您是否有任何疑問？

我想在健身中心保持運動習慣，我如何到那裡？

它位於酒店的頂層，您可以在鍛煉的同時欣賞壯麗的日落。

真的嗎？等不及了！

您還可以推薦我一些附近的當地美食嗎？

當然可以，我有一個建議給您，您只需步行 10 分鐘即可到達最近的小販中心。

晚上值得去嗎？

確實值得，您可以於攤位上嘗試一些招牌菜餚，他們對外國人很友善。

聽起來不錯，感謝您提供有用的信息。

不客氣，請問您可以提供支付按金的信用卡嗎？

當然可以，這是我的卡，您能為我安排一個更大的房間嗎？

謝謝，請稍等。

您真友善。

陳先生您好，感謝您的耐心等候，由於今天酒店已滿，我們無法為您升級房間候我們對此感到抱歉。

沒關係。

您介意在住宿期間更換房間嗎？

我不介意。

明天我們也許可以將您的房間升級為套房。

這很棒，那將是個好消息！

我們會在明天中午確認房間狀況後通知您。

我很感激。

這是您的鑰匙，房間位於15樓，您可以搭乘左側的電梯。

非常感謝。

我很樂意提供協助。

聯絡客戶熱線 (I)

午安，這是快樂酒店，感謝您致電，我能為您提供什麼協助？

您好，我已經透過您們的酒店網站預訂了房間。

請問您的名字？

我的名字是Albert Wong。

好的，請稍等。

沒問題。

您好，黃先生，根據我們的記錄，我們為您預訂了一間配有特大號床的房間，您將於下月底在我們酒店住五天。

正確的。

有什麼我可以為您服務嗎？

我忘記在預訂時於備註部份註明我的要求，請您幫忙一下？

好的，請告訴我。

入住的目的是慶祝我女朋友的生日，請問可以安排一間較高樓層的海景房嗎？

哇，這對您女朋友來說是個特別的日子，讓我幫您看看。

我很感謝您的幫忙。

黃先生您好，感謝您對我們酒店的支持，由於您是我們忠誠俱樂部的會員，我們目前提供免費客房升等優惠。

哦真的嗎？怎麼樣？

是的，您的積分已達到我們的要求，我們可以將您的房間升級為海景頂層公寓。

極好了！我簡直不敢相信，您在開玩笑吧？

為了表達我們的謝意，我們還將用一瓶葡萄酒和一盒巧克力來裝飾您的房間。

我非常感激，感謝您抽出時間來安排這件事。

我們很高興為您和您的女朋友提供更豪華及更難忘的體驗。

非常感謝您。

聯絡客戶熱線 (II)

早安，感謝您致電快樂酒店，我有什麼幫到您？

您好，我想根據您之前的報價確認房間預訂。

好的，請問您的名字？

是的，我叫Susan Lee，報價參考號碼為1234。

感謝您的資訊，請給我一點時間。

好的。

李女士您好，優惠仍然有效，我們現在可以為您預訂房間。

請問套餐中是否包含額外的按摩護理和私人陽台？

請稍等，我會向我的經理諮詢。

由於您的酒店在三個月前正式開業，如果您能在社群媒體平台上獲得更多正面評價會更好。

我在這些平台上非常活躍，如果您的服務非常出色，我的分享或許能夠打動更多的顧客來體驗您的飯店。

您說得對，我們對我們的客戶服務和設施品質充滿信心。

獲得更多的線上曝光對於您的品牌建立至關重要，您能考慮一下我的請求嗎？

我明白您的意思了，請稍等。

當然可以，我很感謝您的幫忙。

李女士您好，感謝您對我們的耐心配合可以，我們很高興將您的房間升級為帶私人陽台的高級房。

套餐中還包含免費按摩護理。

太棒了，感謝您考慮這一點。

希望您在我們這裡度過愉快的時光，我們致力於超越客戶的期望。

確實，現在您可以確認我的預訂嗎？

是的，感謝您選擇我們的酒店，我可以知道您的信用卡號碼嗎？

當然。非常感激。