Make a Booking for Vacation
Speaking | English & Chinese scripts are provided below and you can understand the content easier.
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(1) Booking a hotel room
Hello, it’s customer service. May I help you?
Hi, I’m planning to book a hotel room for the coming holiday. I’ve some questions about the details of the package.
Sure madam, what can I help you?
Will the breakfast be included for the normal package?
Yes, free breakfast has been covered for the whole package.
That would be great.
We’re promoting an early bird offer. If you can book the package before the promotional period, a “pay-later-option” will be entitled.
It’s awesome. What’s the benefit?
You’re not required to pay for the package during booking but at a later period.
Wow, it’s so flexible for me to arrange my budget.
Yes, you can make payment during arriving at the hotel.
It sounds fantastic to me.
Our hotel rooms were highly recommended by most of the customers. We’re praised for sparkling clean, excellent room comfort and quality and efficient front-desk service.
What are the facilities at the hotel room?
Our hotel rooms were just newly renovated. You can enjoy the spacious room, comfortable seating, goose down bedding and marble bathroom.
It’s so attractive to me.
Our rooms are also well equipped with high density LCD television, free wi-fi, bar counter and pantry.
As my schedule is still uncertain, will you charge me the room fee if I’ll make any adjustment after the booking?
The package allows free cancellation and it would be flexible for you to manage your travel plan.
Good and it’s value-added to me.
In addition, all our rooms and indoor public areas are smoke-free. It’s especially good for family trip.
Excellent and those amenities are suitable for me.
Please do not miss our early bird offer and you can save 20% of the package. Our hotel is really good value for the money.
Thanks for the information and I’ll make the reservation online.
You can also book with me now and I can offer you an extra 5% discount in addition to the early bird offer.
Can I get the upgrade of room as well?
Hi madam, you may ask for the free room upgrade during check-in at the hotel. It depends on the peak period or not.
Got it.
If you can make the booking now, you can enjoy an early check-in and late check-out.
That’s good.
Did you join our loyalty program before?
Yes, two years ago.
You can be entitled with the doubled points during the promotional period.
I’ll check my schedule and call back later. Can I have your name?
Sure, I’m Sam and my extension is 1234. B: Thanks for your information.
(2) Booking a cruise
Hello, it’s Sunshine Cruise. Thanks for calling.
Hi, I would like to book a 5-day round trip cruise visiting Singapore and Malaysia.
Sure, what’s the cabin type that you would like to select?
How’s the choice?
We offer several types including inside, ocean view, balcony and suite.
What are the differences?
If you go with your family, suite offers luxurious rooms with multiple living rooms. It also provides exclusive services and access.
I go with my husband and it’s just two only.
You can select balcony or ocean view. For balcony, you can enjoy larger room with private outdoor space. It’s so refreshing when travelling with the sea.
How about ocean view?
You can also consider ocean view with cozy room and a window. You will be woken up by natural night and extraordinary scenery.
Great, any adventure or excitement provided by the cruise?
There are so many activities that you and your husband can have fun with joyful and unforgettable moment.
What are those activities?
In the daytime, you can enjoy the sunlight by joining outdoor activities such as swimming, joining water slides and experiencing speedy ziplines. Well, you can also climb rock walls and play different types of ball games.
For indoor activities, you can watch films at cinema, exercise at fitness centre, attend cooking class and enjoy spa.
There are wide range of programs and it’s so relaxing.
Yes, those activities cover an array of customer interests. We also have movie screens by the pool.
It’s incredible and I’ll definitely enjoy the experience.
In the evening, there are different live music, comedy shows and theatre productions. For special night in every week, we present talent show that is full of enjoyment and surprise.
It’s so amazing and let me think about it.
We’ve long been at the forefront of innovative cruise ship entertainment. We use technology to uplift an exciting sensation by offering multiple and unique entertainment options.
I’m aware of that there are so many positive comments at your social media platform recently.
Yes, we thank for support from customers. We guarantee customers an unforgettable on-boarding experience and vacation.
How about the charges of drinks and food?
All non-alcoholic drinks and food are included in the package. Some facilities such as sports activities and spas would involve extra fee.
Can I buy alcoholic drinks on board?
Yes, you can do so. We’ve a formal night and please get prepared of the black tie and evening dress.
OK, I’m so looking forward to it.
Please be reminded to bring all medicines with you.
I’ll take note of it during packing on-board.
The number of activities on our cruise is endless. To know more about the itinerary, please call us anytime or visit our website.
That’s fine. Thanks for the information.
WITH CHINESE SCRIPT
(1) 預訂酒店房間
您好，這裡是客戶服務，我可以幫您嗎？
您好，我打算為即將到來的假期預訂酒店房間，我對套票的細節有一些疑問。
當然可以女士，有什麼可以幫您的嗎？
普通套餐包括早餐嗎？
是的，整個套餐都包含免費早餐。
那太好了。
我們正在推廣早鳥優惠，如果您能在推廣期截止前預訂套餐，將享有“稍後付款選項”。
這很棒，有什麼好處？
您無需在預訂期間支付套餐的費用，但只需要稍後支付。
哇，我可以很靈活地安排我的預算。
是的，您可以在抵達酒店時付款。
這對我來說太棒了。
我們的酒店房間得到了大多數客戶的強烈推薦，我們因非常的潔淨、出色的客房舒適度以及優質高效的前台服務而受到讚譽。
酒店房間裡有什麼設施？
我們的酒店房間剛剛翻新過，您可以享受寬敞的客房、舒適的座椅、鵝絨床上用品和大理石浴室。
這對我來說太有吸引力了。
我們的客房還配備了高密度液晶電視、免費無線網絡、吧台和茶水間。
由於我的日程還不確定，如果我在預訂後進行任何調整，您們會收取房費嗎？
該套餐允許免費取消，您可以靈活地管理您的旅行計劃。
很好，它對我來說是增值的服務。
此外，我們所有的客房和室內公共區域均禁止吸煙，尤其適合親子遊。
非常好，這些便利設施適合我。
請不要錯過我們的早鳥優惠，您可以節省 20% 的套餐費用，我們的酒店真的物有所值。
感謝您提供的資訊，我將在網上進行預訂。
您現在也可以通過我預訂，除了早鳥優惠外，我還可以為您提供額外的 5% 折扣。
我也可以升級房間嗎？
您可以在入住酒店時要求免費升級房間，這取決於是否旅遊的高峰期與否。
知道了。
如果您現在可以預訂，您可以享受提前入住和延遲退房的安排。
那挺好的。
您以前參加過我們的忠誠度計劃嗎？
有，兩年前。
您可以在推廣期間獲得雙倍積分。
我會檢查我的日程安排並稍後回電，我可以知道您的名字嗎？
當然，我是 Sam，我的內線是 1234。
感謝您的資訊。
(2) 預訂郵輪
您好，這裡是陽光郵輪，感謝您致電。
您好，我想預訂新加坡和馬來西亞的 5 天往返遊輪。
沒問題，您想選擇什麼艙型？
有什麼的選擇？
我們提供多種類型，包括室內、海景、陽台和套房。
有什麼區別？
如果您和家人一起去，套房提供帶多個起居室的豪華客房，它還提供專有服務和特別通道。
我和我丈夫一起去，只有兩個人。
您可以選擇陽台或海景，於陽台，您可以享受帶私人戶外空間的更大房間，隨海而行，令人神清氣爽。
海景怎麼樣？
您還可以考慮帶舒適房間和窗戶的海景房，您會被自然光和非凡的景色喚醒。
太好了，郵輪有什麼冒險或刺激的活動嗎？
有這麼多的活動，您和您的丈夫可以享受快樂和難忘的時刻。
那些活動是什麼？
白天，您可以參加游泳、水上滑梯、體驗極速滑索等戶外活動，享受陽光。那麼，您還可以攀爬岩壁和玩不同類型的球類遊戲。
於室內活動，您可以在電影院看電影、在健身中心鍛煉身體、參加烹飪班和享受水療。
節目種類繁多及可令人放鬆。
是的，這些活動涵蓋了一系列客戶的興趣，我們還會在泳池邊放映電影。
這太不可思議了，我一定會喜歡這種體驗的。
晚上，有不同的現場音樂表演、喜劇表演和戲劇表演。每週的特別之夜，我們都會呈現充滿樂趣和驚喜的才藝表演。
太神奇了，讓我想想。
長期以來，我們一直帶領創新遊輪的娛樂，我們通過科技提供多種獨特的娛樂選擇來提升令人興奮的感覺。
我知道最近您公司的社交媒體平台上有很多正面評價。
是的，我們感謝客戶的支持，我們保證客戶擁有難忘的登船的體驗和假期。
飲品和食物的費用如何？
套餐中包含所有非酒精飲料和食品，一些設施，如體育活動和水療中心將收取額外費用。
我可以在船上購買酒精飲料嗎？
是的，您可以這樣做，我們有一個專貴的夜晚，請準備好黑色領帶和晚禮服。
好的，我很期待。
請注意隨身攜帶所有藥物。
我會於整理登船的行裝時記下。
我們遊輪上的活動數量無窮無盡，如需了解更多行程安排，請隨時致電我們或瀏覽我們的網站。
好的，感謝您的資訊。