Providing Useful Advice
Listening | English and Chinese scripts are provided below and you can understand the content easier. https://youtube.com/@UpgradeEnglish
I lost my wallet and have already filed a police report. What else should I do?
Have you thought about contacting credit card companies to report loss of your credit cards?
The sooner you contact the banks to report loss of your debit cards, the better.
If I were you, I would change the passwords of online banking immediately.
You should contact credit bureau to set up fraud alert for avoiding thieves stealing your identity to apply for credit cards or loans.
I would suggest changing your locks at home if your key was also kept in the wallet.
You had better replace your driver’s license if it was also lost.
I have difficulty in performing the analysis. Have you got any ideas?
How about taking reference of the past reports?
You ought to study the detail and understand the meaning of the information.
Why don’t you ask teammates to provide you more background?
I would recommend that you collect feedback from customer service centre.
Have you considered taking a class to enrich your relevant knowledge?
I would like to join a local tour. I would appreciate your advice.
I’ve joined glamping before. I highly recommend it.
Do you think it’s a good idea to join a boat tour?
You should perhaps visit museums which present priceless treasures.
You definitely should try the cultural experience tour.
One thing you have to do is to take the scenic train and enjoy the stunning view of the city.
I made a serious mistake at work. What do you think I should do?
You should find out the root cause of causing the problem, no double about it.
You have no choice but to contact and calm down the customer.
My advice is to find out the alternative and take remedial action now.
If I were you, I would report to your boss and provide follow up action immediately.
What about informing the relevant department to release the message to the customers?
WITH CHINESE SCRIPT
我遺失了錢包，已經報警了，我還應該做什麼？
您是否考慮過聯絡信用卡公司報失您的信用卡？
您越早聯絡銀行報失借記卡越好。
如果我是您，我會立即更改網上銀行的密碼。
您應該聯絡信貸資料公司設立欺詐提示，以避免賊人竊取您的身份來申請信用卡或貸款。
如果您的鑰匙亦放在錢包裡，我建議您換住所的鎖。
如果駕駛執照也遺失了，您最好更換它。
我進行分析時遇到困難，您有什麼建議嗎？
參考過去的報告，怎麼樣？
您應該仔細研究並理解資料的含義。
您為什麼不要求團隊的同事為你提供更多背景資料？
我建議您從客戶服務中心收集意見。
您是否考慮過參加課程來豐富您的相關知識？
我想參加當地旅遊團，我感謝獲得您的建議。
我以前參加過豪華露營，我強烈推薦它。
您認為參加乘船遊覽是個好主意嗎？
您也許應該參觀展示無價寶藏的博物館。
您絕對應該嘗試文化體驗之旅。
您要做的一件事就是乘坐觀光火車，享受城市的壯麗景色。
我在工作中犯了一個嚴重的錯誤，您覺得我應該怎麼做？
毫無疑問，您應該找出導致問題的根本原因。
您別無選擇，只能聯絡並安撫客戶。
我的建議是找出替代方案並立即採取補救措施。
如果我是您，我會向您的老闆報告並立即採取跟進行動。
通知相關部門向客戶發佈消息，如何？