Watch Out! Online Shopping!
Listening | English & Chinese scripts are provided below and you can understand the content easier. https://youtube.com/@UpgradeEnglish
How do you choose a trusted online shop?
I’ll check if the shop has been running for a reasonable period e.g. one year. I’ll also scan through the posts and details of the shop e.g., address and contact at social media platforms.
What do you think of a safe online shop?
For a safe online shop, it should be safer when encrypted “https” is used instead of “http” for the website. Meanwhile, I’ll also keep track of my credit card spending in case of any abnormal transaction found.
There are increasing fraud cases for online shopping. What do you think?
When making credit card payment via online, I should receive emails from the banks. If those purchases were not authorized by me, I’ll contact the customer hotline of banks for follow up immediately.
Do you know how to identify whether the website is a real online shopping portal?
If it’s my frequent shopping portal, I’ll bookmark it. I’ll not click on any link provided from an unknown sender. The fake website’s URL of would be very similar to the real one.
If the online shop states limited version of product, will you be interested?
No. It may be the honeyed words. Meanwhile, I do not have the knowledge to verify whether the item is a fake or not. We should take extra care of it.
If the online shop states very attractive discounts within a limited period, will you be interested?
No. If the shop is not known before, we should beware of clicking the information which may lead you to a phishing website. Your personal information will be stolen after entering your credit card information.
How do you safeguard your credit card information?
I do not disclose my credit card number, expiry date and CVC (the last three digits at the back of the credit card) to a third party. Thieves can make online purchases by using this information unlawfully.
Did you encounter the problem of returning the goods to the online shop?
Yes. I found that the goods delivered were not the same based on the product description. As I had a very strong reason, the shop did not charge me extra courier cost.
What are the reasons of driving you to shop online continually?
Most importantly, it saves my time, effort and money. Being a working woman, I can focus my attention on the children and other household tasks. As more retailers are moving online, we’ll be benefited from their services.
How do you think of the flexibility of the services provided by online shopping?
I can select my preferred delivery option e.g., delivering to my house, picking up from the selected points or stores. If the items were relatively expensive or fragile, I would prefer picking up by myself.
Do you prefer paying by credit card or digital wallet?
I prefer using digital wallet because I can usually be entitled with both credit card’s award point and the offers of loyalty program of different digital wallets binding with credit cards.
Did you encounter any error during placing the purchase order?
Yes. I incorrectly select picking up the items from the physical store rather than delivering them to my house. I contacted the customer hotline immediately and the issue was settled quickly.
Did you receive any damaged product?
Yes. I got one case before and it was finally returned to the online shop. However, the procedure was a bit complicated.
WITH CHINESE SCRIPT
您如何選擇一間信賴的網店？
我會檢查這網店是否經營了一段合理的時間，例如一年，我還會瀏覽網店於社交媒體平台的帖文和詳細資料，例如：地址和聯繫方式。
您認為什麼是安全的網店？
作為安全的網店，當網站使用加密的“https”而不是“http”應該是比較安全的，同時，我也會留意自己的信用卡消費情況，以防發現不尋常的交易。
網購的欺詐案件越來越多，您認為如何？
當於網上使用信用卡付款時，我應該會收到銀行的電郵，如這些購買不是我授權的交易，我會立即聯絡銀行的客戶熱線跟進。
您知道如何識別網站是不是真正的網購網站嗎？
如這是我經常使用的網購網站，我會將其網址添加為書籤。我不會點擊由不明發件人提供的任何連結，假網站的網址與真實網站是非常相似的。
如網店聲明銷售某物品的限量版，您會感興趣嗎？
沒有興趣，這可能是甜言蜜語，同時，我沒有具備檢驗該物品是否是假貨的知識，我們應該格外小心。
如網店聲明於限定時間內提供非常吸引的折扣，您會感興趣嗎？
沒有興趣，如該從來沒有聽過，我們應小心點擊該資料，因可能會將您帶到釣魚網站，當您輸入信用卡資料後，您的個人資料將被竊取。
您如何保障您的信用卡資料？
我不會向第三方透露我的信用卡號碼、到期日和CVC驗證號碼 (信用卡背面的最後三位數字) ，盜賊可以使用此資料進行非法網上購物。
您是否遇過向網店退貨的問題？
有的，我發現交付的貨品與產品描述不一致，由於我有一個非常充份的理由，故網店沒有向我收取額外的速遞費用。
促使您不斷網購的原因是什麼？
最重要的是，網購節省了我的時間、精力和金錢，作為一名職業女性，我可以將注意力集中在孩子和其他家務上，隨著越來越多的零售商轉至網上，我們將受益於網購的服務。
您認為網購的服務有幾彈性？
我可以選擇我喜歡的送貨方式，例如：送貨上門、從選定的地點或商店取貨，如物品相對昂貴或易碎，我比較傾向自己取貨。
您傾向使用信用卡還是電子錢包付款？
我更喜歡使用電子錢包，因為我通常可以同時享受信用卡的獎賞積分，以及不同綁定了信用卡電子錢包忠誠計劃的優惠。
您於落購買訂單時發生過任何錯誤嗎？
有的，我錯誤地選擇了從實體店取貨而不是送貨上門，我立即聯絡客戶熱線，問題已很快得到解決。
您收到任何損壞的貨品嗎？
有的，之前遇到一個事例，最後把該貨品退回網店，但這個程序有點複雜。