Basics for Airline Services
Listening | English & Chinese scripts are provided below and you can understand the content easier.
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What are the choices of cabin class for the airline in general?
We’ve Economy, Premium Economy, Business and First Class.
How are the differences of services for Premium Economy as compared with Economy Class?
Premium Economy offers priority boarding, more space with wider seat, larger area of table and extra legroom, more choices of alcoholic drinks and more baggage allowance.
Is Business Class well worth the money?
Yes. Our airline received much recognition including remarkable multi-course and favorite meals, wide choices of alcoholic beverages, warm-hearted and functional amenity kit.
What’s the uniqueness of your Business Class?
Our fully flat seat is designed with superb comfort and a decent amount of privacy.
For a long-haul journey, should I choose Premium Economy?
It’s worth to pay for Premium Economy Class because it can provide you more space with wider seat and extra legroom.
What are the differences of services for a budget and full-service airline?
You’ve to pay for the checked baggage, meals and seat selection. In-flight entertainment, wi-fi, blanket and pillow are usually not provided for low-cost airline.
Can I upgrade my flight now?
You can upgrade it through redeeming your membership point. Or you can purchase an upgrade at the airport which is subject to the seat availability.
I’m a student. How can I get the cheapest flight?
We offer exclusive fares to students for study purpose. Please provide the proof of student status during flight booking.
I’m a travel lover. Any special discounts for some of the destinations?
Please visit our website or mobile APP regularly and we sometimes offer tickets with large discounts i.e., up to 70% off within a very limited period.
If I would like to change my flight in an ad hoc basis, should I call your hotline?
You can use our airline’s mobile APP to amend the flight direct. It can be done within several minutes.
Can I access the lounge of your airline at the airport?
Yes. As soon as you’re our airline’s member, you can take some rest, have meals with drinks and enjoy the service at the lounge before the departure.
Why should I book the ticket through the airline’s website rather than travel agency’s website?
You can always enjoy special members offers and promotions e.g., special discounts with extra miles and free flight change and cancellation.
WITH CHINESE SCRIPT
航空公司的艙位等級一般有哪些選擇？
我們有經濟艙、優質經濟艙、商務艙和頭等艙。
與經濟艙相比，優質經濟艙的服務有何不同？
優質經濟艙提供優先登機、更寬、更大及加長空間的座位及桌面區、更多的酒精飲料選擇和更高的行李限額。
商務艙是物有所值嗎？
是的，我們航空公司獲得了很多認可，包括卓越的多道菜和客戶最喜歡的餐飲、多種酒精飲料的選擇、暖心並實用的旅行套裝。
您們航空公司的商務艙有何獨特之處？
我們全平臥式座椅的設計非常舒適，並能提供相當高的私隱度。
對於長途旅行，我應該選擇優質經濟艙嗎？
購買優質經濟艙是值得的，因為它可以為您提供更多空間、更寬敞和加長空間的座位。
廉價航空和全方位服務的航空公司有何不同？
您需要支付寄艙行李、餐飲和座位預選費用，廉航通常不提供機上娛樂、無線網絡、毯子和枕頭。
我現在可以升級我的航班嗎？
您可以通過兌換會員積分來升級航班，您或可於機場購買升級，但視乎座位的供應情況而定。
我是一名學生，我怎樣才能買到最便宜的機票？
我們為以升學為目的的學生提供專享票價，請在預訂機票時提供學生身份證明。
我是一個旅遊愛好者，某些目的地的機票是否有特別折扣嗎？
請定期瀏覽我們的網站或手機應用程式，我們有時會提供大幅折扣的機票，即於非常有限的時間內提供高達 70% 的折扣。
如果我想臨時更改我的航班，我應該聯絡你們的熱線嗎？
您可以使用我們的手機應用程式直接更改航班，只須幾分鐘內便可完成。
我可以於機場使用你們航空公司的貴賓室嗎？
可以，成為我們航空公司的會員後，您可以在出發前於貴賓室休息、用餐和享用飲品並享用各種服務。
為什麼我應該通過航空公司的網站而不是旅行社的網站預訂機票？
您隨時可以享受特殊的會員宣傳及推廣優惠，例如額外里數的特別折扣以及免費航班更改和取消。