Booking a Flight with Ease

Listening | English & Chinese scripts are provided below and you can understand the content easier.

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I would like to book a ticket flying from Tokyo to Toronto. Would you please provide me the quotation?

Sure. Will you consider a non-stop or one-stop flight?

I’m a budget-conscious traveler and do not mind taking a one-stop flight.

Here’s the price and length of flight. It takes an extra three hours when compared with that of a non-stop flight.

Can I confirm that it’s not a connecting flight?

Yes. You’ll stay at the same plane rather than boarding another plane for another flight.

Can I select my preferred departure time?

Certainly. Based on your trip, the departure period of the available flights is scheduled in the evening. You may choose your preferred timeslot.

My schedule is still uncertain. Does the ticket allow free flight change?

Yes. You can arrange your flight change one day before the departure date.

Does the ticket allow free cancellation as well?

Sorry. The fare of the ticket does not include cancellation for free. You’re required to pay for extra money in case of cancellation.

Can I select my preferred seat?

Definitely. The ticket has already included free seat pre-selection. You can pick your preferred seat.

Any options for advance seat selection?

To ensure travelling in greater comfort, you can opt for a window or aisle seat with generous legroom and more workspace at our airline’s mobile application.

Does the ticket cover carry-on baggage?

Of course. You can bring with your personal belongings including handbag, medicine, mobile phone and other electronic devices.

What’s the checked baggage allowance?

It’s up to 50kg for checked baggage and the information will be listed on your ticket itinerary.

I may travel with extra baggage. Can I get a discount?

If you can let us know two days before departure, we can offer you an extra discount of 10%.

Can I arrange online check-in before coming to the airport?

Sure. If you can sign up for joining the membership of our airline, you’ll be automatically entitled with a range of benefits including speedy check-in.

WITH CHINESE SCRIPT

我想訂一張由東京飛往多倫多的機票，請問您能給我報價嗎？

當然可以，您會考慮直航還是一個停站的航班？

我是一個精打細算的旅客，並不介意乘坐須要一個停站的航班。

這是價格和飛行時間，與直航航班相比，一個停站的航班須要多花費三個小時。

我可以確認這不是須要轉機的航班嗎？

是的，您將留在同一架飛機上，而不是登上另一架飛機搭乘另一架飛機。

我可以選擇我喜歡的出發時間嗎？

當然可以，根據您的行程，可提供服務航班的出發時間定於晚上，您可以選擇您喜歡的時間段。

我的日程安排仍然不確定，機票可以免費更改嗎？

可以，您可以在出發日期前一天更改您的航班。

機票也可以免費取消嗎？

對不起，機票的票價不包括免費取消，如取消，您需要支付額外費用。

我可以選擇我喜歡的座位嗎？

當然可以，機票已包括免費座位預選，您可以選擇您首選的座位。

座位預選有什麼的選擇？

為確保更舒適的旅行，您可以在我們航空公司的手機應用程式選擇靠窗或靠通道、較寬敞的加長空間及工作空間更大的座位。

機票包括手提行李嗎？

當然包括，您可以隨身攜帶個人物品，包括手提包、藥物、手機和其他電子設備。

寄艙行李的重量限額是多少？

寄艙行李的限重是 50 公斤，有關資料將列印於您的機票行程單上。

我可能會攜帶額外的行李旅行，我能得到折扣嗎？

如您能在出發前兩天通知我們，我們可以為您提供 10% 的額外折扣。

我可以來機場之前安排網上預辦登機嗎？

當然可以，如您註冊成為我們航空公司的會員，您將自動獲得一系列的好處，包括快速預辦登機。